Refund Policy — Qiksy

Last updated: 19 July 2026

In one line: not happy within the first 14 days of your first purchase? Email us — you get your money back, no questions asked.

14-day money-back guarantee

For your first purchase of any Qiksy product (Qiksy QA Copilot Pro licence, or a Qiksy Assist Start / Pro / Founding plan), you may request a full refund within 14 days of the purchase date — for any reason.

How to request a refund

Email [email protected] from the address you used at checkout (or include your order/receipt number or licence/tenant key), or
use the receipt email from our payment provider (Paddle) — it contains a direct link to request support/refund for that order.

Refunds are issued to the original payment method. Card refunds are processed by Paddle (our Merchant of Record) and typically appear within 5–10 business days depending on your bank.

Subscription renewals

Yearly plans renew automatically unless cancelled. You can cancel any time before the renewal date — the plan stays active until the end of the paid period and simply doesn't renew. If a renewal goes through and you contact us within 14 days of the renewal charge without having materially used the service in that period, we'll refund the renewal.

Fair use

The guarantee exists so you can try Qiksy risk-free. We may decline repeated refund claims that indicate abuse (e.g. buying, using and refunding the same product again and again). Statutory consumer rights in your country are never affected by this policy.